Email: contact@sortd.studio
To get to an answer faster, tell us your device and iOS version, what you were doing when it went wrong, and what you expected to happen instead. A screenshot helps.
Common questions
Where is my data stored?
On your device, in the app's own local storage. It isn't uploaded to us and we can't see it. The privacy policy spells this out properly.
How do I back it up?
Because your content never leaves your device, your backup is your device's backup — iCloud backup or an encrypted computer backup will include it. If you wipe your phone without a backup, that content is gone and we can't recover it.
I've moved to a new phone. Will my data come with it?
If you restored the new phone from a backup of the old one, yes. If you set the new phone up fresh, no — the app starts empty.
How do I cancel my subscription?
Subscriptions are billed by Apple, so they're cancelled in your Apple account: Settings → your name → Subscriptions → SORTD → Cancel. We can't cancel it from our end. Cancelling stops the next renewal; you keep access until the current period ends.
Can I get a refund?
Refunds go through Apple, at reportaproblem.apple.com. If something has genuinely gone wrong with the app, email us as well and we'll back you up.
I broke a streak and the app didn't tell me off.
That's deliberate. SORTD doesn't do streaks, guilt or red marks for missed days. A quiet week is a quiet week — pick it up when you're ready and everything is where you left it.
Is there an Android version?
Not yet. Android follows once iOS is settled.
How do I delete my account?
Email contact@sortd.studio from the address you signed up with and we'll delete it, normally within 30 days. Deleting the app removes the content from your device separately.
Found a bug, or want a feature?
Send it to the same address. SORTD is built by a very small team, so we read everything and it genuinely shapes what gets built next.